Terms & Conditions

The Naturals at Spar online store is an e-commerce site offering products that cater to the health and wellness industry. By accessing and using the Naturals at Spar online store, the user agrees to the Terms & Conditions set out in this notice. No content may be downloaded, used, displayed, or otherwise copied or distributed. By using this website, the user indemnifies Naturals at Spar from any losses, injuries or damages sustained as a result of any products or services bought from this online shop. This website is governed under the laws of South Africa.

Any notices or communications, legal or otherwise can be sent to: Shop 20, IPIC Centre Aurora, c/o Aurora and Burton Street, Aurora, 7550

Use of this Website

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false, or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Sales and Delivery

A sales agreement between the customer and Naturals at Spar only becomes valid once full payment has been made and proof of this has been received. Until this point goods remain the property of Naturals at Spar. Subject to product availability, orders will be processed within a reasonable number of days and delivered through a reputable courier service. Delivery is available nationwide in South Africa to all the major suburbs and most rural areas. Should the delivery area not be covered by the courier service, additional charges may apply. While all reasonable care will be taken for prompt delivery, delays in delivery are not grounds for return or refund. Once the order is delivered and signed for by any person at the delivery address, the sale is considered as completed, even if it was not personally received by the person who ordered it.

Payment Options and Privacy

Payment options include Visa and MasterCard. Private information of the user is needed for placing e-commerce orders, and while Naturals at Spar undertakes to keep all information in the strictest of confidence, by using this website the user indemnifies Naturals at Spar from any losses, injuries or damages sustained because of this. All credit card transactions will be conducted using the strictest forms of encryption. Customer card details are not stored on our website and are dealt with in the strictest confidence by PayFast. More information is available on the PayFast website. Should you have any privacy concerns, please feel free to contact Naturals at Spar for discussion. The transaction currency of the Naturals at Spar online shop is South African Rand (ZAR) and the merchant outlet country is South Africa.

Security Policy – TBC

1. PayFast process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents, and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate Payfast to obtain confidential information.

2. PayFast is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. PayFast Internet servers are protected by firewalls and intrusion detection systems.

3. The Merchant does not have access to credit details.

4. PayFast continually reviews and enhances its security in line with technological changes.

Cancellation, Return and Refunds

All orders are processed subject to availability. Should any item/s not be available, Naturals at Spar will contact the customer to discuss alternative options. Should a product be damaged or broken when it arrives, Naturals at Spar has to be notified within 24 hours of its arrival. Should the wrong product be received, Naturals at Spar must be notified within 24 hours of its arrival. Naturals at Spar will then check if the incorrect product was sent, and if this is the case, arrange a swap. All products are sold with a 7-day satisfaction policy. If the customer is not completely happy with the product, it can be returned for a refund. Should the product be returned at the customer’s expense, in its original, sealed state and with a reasonable reason for dissatisfaction, the value of the product will be refunded. Should the product have been opened, no refund will be processed.


The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


While Naturals at Spar undertakes to take all possible measures to keep the information on the website accurate and current, and the product offering of high quality and safe to the environment and the customer, this may not always be possible. Because of the risk of human or technical error, Naturals at Spar accepts no responsibility for any error in information on the website or any adverse reactions caused by products. Although Naturals at Spar takes every reasonable measure to ensure that the products sold are safe and effective, recommendations contained within this website are not that of a medical practitioner. Naturals at Spar strongly recommends consulting with a medical practitioner should there be any doubt as to the use of any of the products.

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee, or make any representation regarding the safety, reliability, accuracy, correctness, or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Naturals at Spar reserves the right to change this agreement or any part of it at any time without notice. , and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed.